FAQ

1)    What type of payments do you offer?

Making payments for purchases with Tasawuq Gen Trading FZE is simple and secure. Choose from a diverse range of options to complete your order.

Your payment options on the Better Life website:

Visa, MasterCard, Apple Pay, Samsung Pay, Tabby, Postpay, Tamara & JCB

 

2)    I seem to have been overcharged/charged twice for the same transaction. What should I do?

Please contact our Customer CARE on +971 4 404 2020 or Email: tasawuq.gentradfze@gmail.com

 

3)    I've received a defective unit. What should I do?

We apologise that you had a bad experience. Please contact our Customer CARE on +971 4 404 2020 or Email: tasawuq.gentradfze@gmail.com. . We'll be happy to understand your concern.

 

4)    What is your return policy?

You can return an item upon approval within seven days of purchase. Just make sure that the item is in the same condition as you received it. A refund will be made in 2 working days after verifying by our team.

 

5)    I have purchased appliance/s from Tasawuq Gen Trading online platform, who do I contact for delivery updates?

Please contact the Customer Care on +971 4 404 2020 or Email: tasawuq.gentradfze@gmail.com  and mention the delivery reference number written on the invoice.